Shipping / Returns

Product Tax

All prices shown on our website include product tax but not shipping costs. The total cost of your order is the price shown by the shipping products and shipping costs depending on the shipping address.

Delivery

All orders are received and shipped Monday to Friday. Orders placed on Saturdays, Sundays or public holidays will be processed the following business day. The shipping cost of each order up to two or up to 3 kg, depending on the shipping area, will be calculated by completing the order.

Orders within Greece and Cyprus are sending with Geniki Taxidromiki, in the rest of the word with DHL.

Payments

With credit card

Laoutashop.com accepts credit cards through PayPal. Credit card shopping on our site is completely secure. All purchase information is encrypted to protect your credit card. According to security rules, your account address and name must match those on the card. If your card is rejected, your order cannot be completed and an automated message will appear on your screen.

 

PayPal

PayPal is like an electronic wallet, where you can safely store all your payment options, such as your bank account or your debit and credit card. When you want to make a payment you do not need to enter your card number on our website. Just click on the PayPal button, log in to your PayPal account and choose the way you want the transaction to take place. PayPal will complete the payment without having to share any information with the website.

Return & change 

All products are carefully packaged and shipped in excellent condition. However, if your order contains a problematic product you can return the product and we will do our best to replace it or refund you.

You may change or return the product within (14) fourteen calendar days from the day you received your order

Personal care and body care are returned only if their packaging is sealed and  unused!!!

If your order is missing, please contact us at sales@laouta.com.

In the case of defective products that cannot be replaced or no longer wish to be replaced, the amount paid will be refunded in full, including shipping costs.

In the case of our mistake, we will fully refund the money corresponding to the value of the order and shipping costs.

In case there is no mistake on the part of our company, the amount corresponding to the value of the products is refunded minus shipping costs which start from 4 euros for shipments up to 3 kg and 1 euro for each additional kilo (within Greece).

Furthermore, you will need to deliver the product to the courier company that we will send to your home, along with the receipt you received during its initial delivery. After carefully examining the returned product, we will inform you via e-mail, within a reasonable time, if you are entitled to a refund or replacement, which will be made as soon as possible and within 30 calendar days of receipt of the returned products by us. 

Every returned product should be sent to the address: Laouta shop Evi Lahana, Notara 44, 18531, Piraeus.

 

 

For additional information about returns you can contact shop@laouta.com and we will be very happy to serve you.

International customers outside European Union are responsible for any additional customs handling fees, duties, and/or taxes.